All businesses need to think about the ways in which their clients and customers are able to contact them. The options that are chosen will depend very much on the size of the business, the products or services that it supplies and the budget both in terms of money and time and staffing that are available. Here are some of the most common communication options available for businesses.
Telephone – this is the most obvious communication method and it comprises both landline, voip phones and also the mobiles that you can get for your business from a Vodafone Monaghan company such as https://kingcommunications.ie/vodafone-stores-near-me/monaghan/. The type of phones that you have will depend on whether you work in a static location or whether your work takes you out and about.
Emails – an email address is very useful for your customers to be able to contact you. In some cases you might want to have a number of different email addresses set up to deal with specific areas of your business, such as an account and an info email address.
Chatbots – these are incredibly useful if you often get asked the same questions. You can use these on your website and on social media messaging to answer the most commonly asked questions within your business field. This can help to reduce the number of times your staff have to answer the same questions via telephone and email.
