Logging and Assessing the Request
Many agents now use repair reports taken by phone, email or online. Such reports are then logged on the relevant property’s file. Sometimes questions are asked to ensure the repair report has been correctly logged and to establish the seriousness of the reported fault.
Urgent Versus Routine Repairs
For example, in winter, a burst pipe or a broken boiler is classed as an urgent repair and the letting agent will contact a contractor on the same day to resolve the matter. Issues such as a sticking door or a dripping tap are logged as routine repairs and will be dealt with during normal working hours.
Instructing Approved Contractors
A good agent always uses a list of pre-approved, insured contractors. We have a list of local, approved contractors that we use on a regular basis. These include plumbers, electricians, joiners, odd job men, window fitters, and handymen. See also Visit Skyesmoore letting agents in Bridgwater.
Authorising Costs With the Landlord
Within most letting agents there is a pre-agreed amount that can be spent to complete a repair, usually within the region of £150-£250. Once this amount has been exceeded the matter will then be referred to the landlord for approval. This amount is normally detailed within the terms of the management agreement agreed with the landlord prior to the commencement of works.
Documenting Completed Work
Once the repair has been completed, the letting agent will complete a record of the dates when the repair was completed, who completed the repair (the approved contractor), and the cost of the completion of the repair. This includes attaching a copy of the contractor’s invoice to the property’s file.
Letting agents Bridgwater keep a full record of all repair work, enabling both the landlord and the tenant to check on the progress of repairs and confirm when work has been completed.